Delete your On-The-Way account

Delete it in the app

• Log in to the On-The-Way app or website.
• Open Account.
• Tap “Delete my account…”, type your password, and confirm.

Customers, riders and restaurants can all do this. Orders or errands still in progress must be delivered or cancelled first.

Can’t log in?

Email [CONTACT EMAIL] or call [CONTACT PHONE] from the mobile number on your account, with your username, and ask us to delete it. We will confirm it’s your account and delete it within 7 days.

What is deleted

• Your login: username and password. You can’t log in again, and the username becomes free.
• Your name, mobile number, profile photo and any ID photo.
• Your favorites, alert (notification) settings and password reset requests.
• If you never placed or handled an order: the whole account, including a restaurant’s menu, logo and photos.

What we keep, and for how long

If the account has past orders, errands, chats or ratings, those records are kept as business, accounting and dispute records, together with the delivery address and contact number given for each order, but no longer linked to your name, number or photo. A restaurant’s past orders keep its business name so sales reports stay correct. We keep these records only as long as needed for those purposes and as required by Philippine law.

See our Privacy Policy for more.