Privacy Policy

On-The-Way Delivery Services (“On-The-Way,” “we,” “our,” or “us”) runs the On-The-Way app and website, which connect customers with local restaurants, stores and delivery riders. This policy explains what personal information we collect, why, who we share it with, how long we keep it, and your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information we collect

Everyone with an account: your name, username, mobile number and password (stored only in scrambled, hashed form), an optional profile photo, and when you last had the app open.

Government ID photo: when you sign up we ask for a photo of a valid ID so an admin can confirm who you are. The photo is only seen by our admins and is permanently deleted within 60 minutes of upload.

Customers: delivery addresses and map pins, contact numbers and notes you give for each order, your orders and errands (Pabili), favorite restaurants, rider ratings, and chat messages with riders and restaurants.

Riders: vehicle type, whether you are available for deliveries, your phone’s live location while you are online or on a delivery, the jobs you take, and your ratings.

Restaurants and stores: business name, address and map location, opening hours, logo, menu, photos, prices, promos, and order and sales records.

Device information: if you turn on alerts, the notification address your browser or phone gives us. We use a login cookie to keep you signed in, and your phone stores your cart and approximate location so the app can show nearby restaurants. We record the internet (IP) address of requests for a short time to block abuse.

We do not collect card or bank details: orders are paid in cash on delivery.

2. How we use it

• To create and verify your account and keep it secure.
• To take, prepare, deliver and track orders and errands, and to work out delivery fees and times.
• To let customers, restaurants and riders contact each other about an order (calls and chat).
• To send you order updates and alerts you turned on.
• To show restaurants their sales, pay riders and restaurants, and keep business and tax records.
• To handle ratings, disputes, refunds and support requests, and to prevent fraud and misuse.

We do not sell your personal information, and we do not use it for advertising.

3. Location

Customers may share their phone’s location to set a delivery pin. Riders share their live location while online or on a delivery, so customers and restaurants can follow the order. The app only asks for location while you are using it, and you can turn it off in your phone’s settings (customers can type an address or ask for a call instead).

4. Who we share it with

• The people on your order: the restaurant sees the items, your name, contact number and delivery address; the rider sees the pickup and delivery details, your name and number; customers see their rider’s name, photo, number, vehicle and location.
• Service providers who run the app for us: our hosting provider (Railway), which stores the data; OpenStreetMap’s Nominatim service, which turns typed addresses and map pins into places; the OSRM routing service, which receives pickup and delivery points to measure road distance; and the push services of Google, Apple or Mozilla, which deliver alerts to your device.
• Authorities: when the law requires it, or to protect the safety of our users and riders.

Some of these providers may store or process data outside the Philippines.

5. How long we keep it

• ID photos: deleted within 60 minutes of upload.
• Your account details: until you delete your account or ask us to.
• Orders, errands, chats and ratings: kept as business, accounting and dispute records after your account is deleted, but no longer linked to your name, phone number or photo.

6. Your rights

Under the Data Privacy Act you have the right to be informed, to access your information, to correct it, to object to its processing, to have it erased or blocked, to receive a copy of it, and to claim damages. You can update most details in the app or ask us to. You can delete your account at any time from the Account page. You may also complain to the National Privacy Commission (privacy.gov.ph).

7. Security

Data is sent over encrypted connections (HTTPS), passwords are stored hashed, ID photos are only visible to admins, and access to admin tools is limited. No system is perfectly secure, so please keep your password private and tell us if you think your account was used by someone else.

8. Age

On-The-Way is meant for people 18 and older. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy as the app changes. We will post the new version here with a new date, and tell you in the app if the changes are significant.

10. Contact us

On-The-Way Delivery Services
Sta. Cruz, Zambales, Philippines
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE]